"I want to think it over" / "I'll call you back"

“I want to think it over.”

• Listen, Pause then Paraphrase
• Isolate (is this the only...)
• Conditional - (if we fix it, then...)
• Solution - (Why don’t we...)
• Check Acceptance (Does it work?)
• Close (let me note that...)

“I’ll call you back.”

• Differences in your goal
• Addressing it and ignoring
• “In & out of the office...”
• Avoid - Ask rapport questions...
• “How long have you been looking?”
• “Have you seen anything you liked?”