"I want to think it over" / "I'll call you back"

“I want to think it over.”

  • Listen, Pause then Paraphrase
  • Isolate (is this the only...)
  • Conditional - (if we fix it, then...)
  • Solution - (Why don’t we...)
  • Check Acceptance (Does it work?)
  • Close (let me note that...)

“I’ll call you back.”

  • Differences in your goal
  • Addressing it and ignoring
  • “In & out of the office...”
  • Avoid - Ask rapport questions...
  • “How long have you been looking?”
  • “Have you seen anything you liked?”